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Contact us
We’re here to help you feel confident and supported
Whether you have a question, want to discuss your business needs, or are ready to get started, just reach out—no question is too small.
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We aim to respond within 48 hours. All enquiries are treated confidentially.
Not sure where to start? Just send a message. We’re always happy to guide you.
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Frequently asked questions (FAQs)
How much will it actually cost me?
Every business is unique, so we tailor our quotes to your needs—no one-size-fits-all prices. We’ll recommend the right package and spread your costs into a manageable monthly fee, not a big annual bill.
How flexible are your packages—can I change or cancel if my needs change?
Absolutely. Our support adapts as your business evolves. You can adjust, upgrade, or cancel your package with notice—no long-term lock-in.
How quickly can I get started, and what’s the onboarding process?
We’ll start with a discovery call, then send your offer. Once you’re ready to go ahead, you’ll sign an engagement letter and move through onboarding and setup. Most clients are up and running within a week.
Will I have a dedicated contact, or be passed around?
You’ll always have a consistent point of contact who understands your business and handles your queries directly, backed by a small, trusted team.
What if my accounts are messy or behind?
No judgement—just practical support! If you’re behind or things feel disorganised, we’ll help you get everything up to date and back on track, whatever your starting point.
Do you work with my type of business?
We support startups, small and medium-sized businesses across a wide range of industries. If you’re not sure, just ask—we’ll always be honest if we’re the right fit.
Do you only work with clients in Telford?
No, we work remotely with clients across the UK.
Do you offer one-off services or just ongoing support?
Both! We provide monthly packages, annual compliance, and one-off jobs like record clean-ups and project financial work.
What accounting software do you use?
We work with all major software—including Xero, FreeAgent, Sage, and QuickBooks. Even if you use a bespoke system, the core principles are the same. If you’re not using digital software yet, we can recommend and train you on the best fit.
How do I share documents with you?
Documents can be uploaded and approved via our secure portal, and we use data capture software for easy upload of receipts—keeping everything convenient, organised, and safe.
How secure is my information?
Your data is handled securely using encrypted systems and strict confidentiality policies. We’re fully GDPR compliant and always prioritise your privacy.
How quickly will you respond to my queries?
We aim to reply within 48 hours (often sooner). If something’s urgent, just let us know and we’ll prioritise your request.
Do you provide advice, or just handle the numbers?
We don’t just process your accounts—we interpret your numbers and present them in a way that gives you the information you need to make confident business decisions.
How do I get started?
Just [contact us] for a friendly, no-obligation discovery call.